RESPECTING YOUR PRIVACY
Nocturnal Vices recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how we handle your personal information and safeguard your privacy.

HOW WE USE THE INFORMATION WE COLLECT
When you visit our site, there are certain details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address, telephone number, and your debit/credit card details. We gather this information to allow us to process your order. The relevant information is then used to maximise the effectiveness of our services, and to increase the speed with which transactions are conducted. Your credit card details are not retained once your order is processed, and the details are never handled by a person. All payments are taken via eWay, one of Australia's largest and most trusted payment systems. Nocturnal Vices may from time to time use your information to send you direct marketing material by email or post, once you become a member of the site. This marketing material may relate to Nocturnal Vices, or any of the businesses that are also owned by the parent company of Nocturnal Vices – HLB Group Pty Ltd. You can select a preferred contact method in your ‘my account’ pages. We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:

  • Required by law
  • We believe it necessary to provide you with a service which you have requested, for example disclosing your delivery address to our selected courier.
  • To protect the rights or property of Nocturnal Vices and its parent company, HLB Group Pty Ltd.
By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities. Nocturnal Vices and its affiliates recognise the trust you place in us when you give us personal information. In order to deliver the service you have requested we may sometimes share your personal information with an affiliate or with a service partner (such as our couriers or mailing houses). We will not give any of your personal information to advertisers or any other organisation without your express consent.

PROMOTIONAL EMAIL
If you are receiving promotional information about Nocturnal Vices and do not wish to receive this information any longer, you may remove your name from our list either by following the 'unsubscribe' link in our newsletter, or emailing us at info@nocturnalvices.com and asking to be removed from our mailing list.

STORAGE AND SECURITY OF YOUR PERSONAL DETAILS
Nocturnal Vices will endeavor to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate and up to date. Your personal information is stored on secure servers that are protected in controlled facilities – this does not include credit card information, which Nocturnal Vices does not store. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Nocturnal Vices. However, Nocturnal Vices will not be held responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on www.nocturnalvices.com. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security. We take all possible steps to ensure the protection of your personal information. Our servers are located in the Optus DataCentre in Melbourne, a 24x7 monitored and guarded facility. We employ the use of digital service certificates to ensure payment information is encrypted and that your connection to NocturnalVices is completely secure.

LINKS TO OTHER WEBSITES
Nocturnal Vices may provides links to websites that may not be under the control of Nocturnal Vices and we cannot accept responsibility for the conduct of other companies. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using their websites. Please note that separate privacy policies apply to the use of sites linked to ours. Before disclosing your personal information to any linked sites you should read the relevant policy or terms of use.

WHAT TO DO IF YOU HAVE A PROBLEM OR QUESTION
If Nocturnal Vices become aware of any ongoing concerns or problems with our site or any linked sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at info@nocturnalvices.com.au.

ALTERATIONS TO POLICY
From time to time, our policies will be reviewed and may be revised. Nocturnal Vices reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.

YOUR CONSENT
By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email to: info@nocturnalvices.com.au

 

© 2008-2009 HLB Group Pty Ltd